Privacy Policy

Who we are

Kilo PT Studio (“Kilo”, “we”, “us”, “our”) operates a private personal training studio located at 457 Church St, Richmond VIC 3121, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information that you voluntarily provide to us when you submit an enquiry through our website contact form. This includes:

• Your name
• Email address
• Phone number (optional)
• The contents of your message
• Your enquiry type (whether you are a personal trainer seeking space or a client looking for a trainer)

How we use your information

We use the personal information you provide solely for the purpose of:

• Responding to your enquiry
• Communicating with you about our studio space or personal training services
• Matching you with a suitable personal trainer, where applicable

We will not use your personal information for direct marketing without your consent.

How we store and protect your information

Enquiry data submitted through our contact form is transmitted via Mailgun, a third-party email delivery service, directly to our team email addresses. We do not store your enquiry data in a database on our website. Mailgun’s privacy practices are governed by their own privacy policy. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.

Third-party services

Our website uses the following third-party services:

• Google Analytics — We use Google Analytics to understand how visitors interact with our website. This service collects anonymous usage data including pages visited, time spent on the site, approximate geographic location, device type, and browser information. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Elfsight— We use an Elfsight widget to display customer reviews on our website. Elfsight may collect anonymous usage data through their platform. Elfsight’s data practices are governed by their own privacy policy.
• Mailgun— Contact form submissions are transmitted via Mailgun’s email delivery service. Mailgun processes your name, email address, phone number, and message content in order to deliver your enquiry to us.

Cookies

Our website uses cookies for analytics purposes (via Google Analytics). Cookies are small text files stored on your device that help us understand website usage patterns. You can control or delete cookies through your browser settings. Disabling cookies will not affect your ability to use our website or submit an enquiry.

Disclosure of personal information

We do not sell, rent, or trade your personal information. We may disclose your information to the third-party service providers listed above solely for the purposes described in this policy. We may also disclose your information if required by law or in response to a valid legal request from an Australian authority.

Overseas disclosure

Some of our third-party service providers (Google, Mailgun, Elfsight) may store or process data on servers located outside Australia, including in the United States. By submitting your information through our website, you acknowledge this transfer. We take reasonable steps to ensure these providers comply with obligations comparable to the Australian Privacy Principles.

Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or out-of-date information
• Make a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below.

Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at team@kiloptstudio.com.au.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.